Treating customers fairly

London & Surrey Motor Finance is authorised and regulated by the Financial Conduct Authority. As part of our commitment to treating customers fairly we uphold the following principles:

  • Our customers can be confident that they are dealing with a company where the treatment of customers is central to our corporate culture;
  • Our products and services are designed to meet the needs of identified consumer groups and are targeted accordingly;
  • Our customers are provided with clear information and are kept appropriately informed before, during and after the point of sale;
  • Where our customers receive advice, the advice is suitable and takes account of their circumstances;
  • Our customers are provided with products that perform as we have led them to expect, and the associated service is of an acceptable standard;
  • Our customers do not face unreasonable post-sale barriers imposed by us to change a product, switch provider, submit a claim or make a complaint.

London & Surrey Motor Finance, the specialist loan provider

A friendly, experienced team with an ethos dedicated to customer service

35.27% APR Representative