AutoMoney Motor Finance Privacy Policy

This Privacy Policy demonstrates our commitment to your privacy and sets out what information AutoMoney Motor Finance (AMMF) will collect about you and how AMMF uses and protects any information that you give us.  When we process personal data, we ensure it is processed in a manner that is consistent with the EU General Data Protection Regulations (GDPR), and in accordance with the Data Protection Act 2018.

AMMF may change its Privacy Policy or the wording of the Privacy Policy at any time and therefore we recommend you revisit this page for the latest version of the Privacy Policy.

 

About Us

·         AutoMoney Motor Finance is a trading style of Mobile Money Limited

·         Company Reg: 03609486

·         Registered Office: 25-27 Surrey Street, Norwich, Norfolk, England, NR1 3NX

·         Head Office: Unit 1 Brooklands, Moons Moat Drive, Redditch, Worcestershire, B98 9DW

·         Authorised and regulated by the Financial Conduct Authority. Firm Reference No: 679834

·         Registered with the Information Commissioner’s Office. Registration No: Z9309678

 

Name and address of the Data Protection Officer

Data Protection Officer

Unit 1 Brooklands
Moons Moat Drive
Redditch
Worcestershire
B98 9DW

Email us here 

You may, at any time, contact our Data Protection Officer directly via email with questions concerning the protection of your data.

What personal data do we collect about you?

We collect the following personal information about you:

·         Full name.

·         Date of birth.

·         Email address.

·         Residential address and address history (including postcodes).

·         Phone numbers including home, mobile and work.

·         Employer name, income, (including details of benefits / secondary income).

·         Financial information, including details of employment, income, outgoings/ monthly expenditure, bank details.

·         Information about your credit history and information about those to whom you are financially associated.

·         Information we receive from credit reference agencies (CRAs) and fraud prevention agencies (FPNs).

·         Correspondence between you and us, including the recoding telephone calls.

We do not request sensitive information (i.e. sexual orientation, religion, race, politics) during the application process. If sensitive information is provided to us, we will ask your explicit consent prior to recording it.

 

Where we obtain the personal information from

We obtain the personal information from the following sources:

·         Directly from you through the information you provide on our website. This is captured using the online forms or entries on the website.

·         From our lead providers and/ or associated Group companies’ websites.

·         From the information you provide when discussing your application or account with our lending or customer support teams.

·         Your telephone, email or other electronic communications with us, which may be monitored and recorded.

·         Information from CRAs and/ or FPNs.

 

How we will use the information we collect about you?

We use the information gathered in the following way:

·         To process your application.

·         Assess your credit profile.

·         Carry out credit searches/ checks with fraud prevention agencies.

·         To keep your broker (if any) informed about the progress of your loan application.

·         To electronically verify your identity, income, expenditure and bank account.

·         To administer your loan and manage your account (if you take a loan out with us).

·         To record and respond to complaints.

·         To improve our products and services.

·         Statistical analysis, research and behavioural analysis.

·         To improve this website.

·         Anti-fraud measures.

·         To trace and recovery debts.

 

Legal basis for processing personal data – application process

When we process your personal data, including conducting credit searches, we do so on the basis that we have a legitimate interest and must do so to progress the loan enquiry, with a view to entering into the loan agreement. Such processing is a requirement of the finance you have requested.

If you are uncomfortable with us processing your data, please do not proceed.

Credit Reference and Fraud Prevention Agencies – Information Notice

In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”).

To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

We will use this information to:

·         Assess your creditworthiness and whether you can afford to take the product;

·         Verify the accuracy of the data you have provided to us;

·         Prevent criminal activity, fraud and money laundering;

·         Manage your account(s);

·         Trace and recover debts; and

·         Ensure any offers provided to you are appropriate to your circumstances.

We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.

When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.

If you are making a joint application, or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.

The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at www.experian.co.uk/crain CRAIN is also accessible from each of the three CRAs.

TransUnion

·         https://www.transunion.co.uk/crain

Equifax

·         equifax.co.uk/crain

Experian

·         experian.co.uk/crain

 

AMMF & Credit Scoring

AMMF will make searches about you at CRAs who will supply is with credit information (including details of your current outstanding debt and repayment profiles), as well as information about your ability to repay the proposes loan (by way of electronic income verification), information from the electoral registers and information to confirm your identity (by way of electronic verification).

When we conduct a credit search against you, you may be treated as financially linked and your application will be assessed with reference to any associated credit records (joint accounts/ loans/ credit).

AMMF may use the income and expenditure obtained from the credit search to make an automated decision as to whether to approve you for a loan. If you disagree with the automated decision, you may ask for your application to be reviewed manually, by AMMF.

Credit Reporting

When you apply to AMMF, our initial credit search is a ‘soft search’ and does not leave a footprint on your credit file. The search should not impact upon your credit rating and cannot be seen by other people making searches in the future.

The agencies will record details of the search whether or not the application proceeds.

If you decide to proceed with the loan and funds are released, a ‘hard search’ (often referred to as an application search will be carried out against you. This hard search will be recorded by the credit reference agency and may be seen by other people searching in the future. This is a requirement of the credit reference agency.

AMMF will submit details of your account status (balance and whether repayments are made) and how you conduct your account (including defaults) to the CRAs and FPNs. We will also inform CRAs about your settled accounts. This information may be supplied to other organisations by CRAs.

If you obtain a loan with us whilst your loan account is live, we may make periodic searches at CRAs and FPNs so that we can manage your account with us. These are additional searches are also ‘soft searches’ and are not visible to other organisations viewing your credit file.

Who will we share your data with?

In summary, we don’t pass your data to anybody without your consent, unless we have a legal/ regulatory obligation to do so.

If fraudulent activity is detected, AMMF will submit details to FPNs.

Information sharing with your credit intermediary/ broker (if applicable)

If you have been introduced to us via third party, for example, a credit broker or price comparison website, we may disclose information concerning the progress of your application to them, whether you have been successful and the size of the loan taken out.

Where the loan application is declined, we may inform the broker of the reasons why.

The broker will not be informed about the performance of the loan (whether you are paying or not) once the funds have been released.

Information sharing with third parties (legal advisors, tracing agents, debt recovery agents, courts)

If we are seeking to trace you or communicate with you for an unpaid debt, we may share your details with third party organisations (tracing agents, debt recovery agents, solicitors) which will operate on behalf of AMMF.

Sharing your data outside the European Economic Area (EEA)

Your data may be transferred to a destination outside the EEA. It may also be processed by companies operating outside the EEA who work for us or introduce business to us. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

Sharing your data with CRAs – Statistical Analysis

From time to time, AMMF might share loan performance data with CRAs, for the purpose of data analysis, development of new products, scorecards.

Funders

The personal information we hold about you will be disclosed to our funders, and may be disclosed by them to their funders and in each case to their professional advisors. It may also be used for statistical analysis, testing, marketing and training purposes, both internally and externally.

Marketing

If your loan application is accepted, we will ask you if you want to receive marketing information from AMMF, about products from AMMF. You can decide if you want to receive information and how you want to receive it (email, SMS, telephone etc).

We will not pass your details to other third party organisations, for the purposes of marketing, without your consent.

If you want to change your marketing preferences, you can update them online or make contact with our offices directly.

Online at: https://automoneymotorfinance.co.uk

By Post: Data Protection Officer, Unit 1 Brooklands, Moons Moat Drive, Redditch, Worcestershire, B98 9DW.

By Phone: 01527 68349

Simply let us know what changes you want to make and we will update within 28 days (electronic marketing) and two months (direct mail).

Fraud Prevention Agencies – General
Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.

The personal data you have provided, we have collected from you, or we have received from third parties will be will be used to prevent fraud and money laundering, and to verify your identity.

Details of the personal information that will be processed, for example: name, address, date of birth, contact details, financial information, employment details, device identifiers including IP address and vehicle details.

We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime. We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.

Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

Automated decisions – Anti-fraud
As part of the processing of your personal data, decisions may be made by automated means. This means we may automatically decide that you pose a fraud or money laundering risk if:

·         our processing reveals your behaviour to be consistent with that of known fraudsters or money launderers; or is inconsistent with your previous submissions; or

·         you appear to have deliberately hidden your true identity.

You have rights in relation to automated decision making: if you want to know more please contact us using the details above.

Consequences of processing – Anti-fraud

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services, goods or financing you have requested, or to employ you, or we may stop providing existing services to you.

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above.

Data transfers
Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area.

They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.

Your Rights

Your personal data is protected by legal rights, which include your rights to:

·         object to our processing of your personal data (1);

·         request that your personal data is erased or corrected (1);

·         request access to your personal data (2).

(1) You may have the right to have information we hold about you erased (deleted), corrected or to have the processing restricted.

1.      Requests to correct data – AMMF will correct any data we hold about you if you are able to evidence that the data we hold is inaccurate.

2.      Requests to delete data – AMMF will delete your data, at your request, unless AMMF has a legal obligation / legitimate interest to hold / process your data. For instance; reporting to credit reference agencies the conduct of the loan account, recording and retaining information relating to complaints, retaining information for the purposes of Anti Money Laundering, retaining information for the purposes of responding to law enforcement agencies / government agencies.

For more information or to exercise your data protection rights please, please contact us by email here or write to our Data Protection Officer.

If you are unhappy about how your personal data has been used, please refer to our complaints policy.

You also have a right to complain to the Information Commissioner’s Office https://ico.org.uk/concerns/, which regulates the processing of personal data.

(2) Your right to access information that we hold about you (Data Subject Access Requests)
We may process and store information about you electronically and/or in manual records. Any such information that is personal data as defined in the Data Protection Act 2018 (“DPA”) will only be used by us for the purposes registered by us under the DPA.

The DPA gives you the right to ask us to provide you with certain information that we hold about you.
Any request in that respect should be made in writing, please see
contact us.

There is no charge for submitting a Subject Access Request.

Upon receipt of a Subject Access Request, AMMF has a maximum of 30 days to respond.

How long does AMMF keep personal data?

Below we have listed the various retention periods (how long we keep your data) and the reasons for retaining it.

Data type / information held

If you submit your details to AMMF but do not progress as far as a credit search.

Loan application details including personal information (name, address, postcode etc.) / loan quote documents / documents submitted by you / correspondence / IP Address.

Retention period

6 months from the date you apply *
* unless AMMF has an overriding obligation to retain your details longer.

Basis for retention

Legitimate interest / regulatory requirement

May include;

·         Progressing and assessing application for credit

·         Dealing with complaints

·         Responding to requests from bodies such as
police, national crime agency,
department for work & pensions etc

·         Future statistical analysis to help us improve our products

Data type / information held

If you submit your details to AMMF and a credit search is conducted against you, but you decide not to progress with the loan or if AMMF is unable to provide a loan.

Loan application details including personal information (name, address, postcode etc.) / loan quote documents / documents submitted by you / correspondence / IP Address / credit history / bank account details 

Retention period

12 months from the date that credit search carried out*
* unless AMMF has an overriding obligation to retain your details longer.

Basis for retention

Legitimate interest / regulatory & legal requirement.

May include;

·         Progressing and assessing application for credit

·         Dealing with complaints

·         Responding to requests from bodies such as
police, national crime agency,
department for work & pensions etc

·         Future statistical analysis to help us improve our products

Data type / information held

If you submit your details to AMMF, and a credit search is conducted against you and you obtain a loan with AMMF.
Loan application details including personal information (name, address, postcode etc.) / loan quote documents / documents submitted by you / correspondence / IP Address / credit history / bank account details and loan performance (details of the loan obtained with AMMF, including the amount, the loan term, the monthly repayment and a record of payments due and payments received, arrears rates (if any) and the recording of defaults).

Retention period

Proof of Identification and proof of address will be held five years from end of the relationship (loan paid off) *
All other personal information (Name, address, postcode, credit history, loan documents) will be held six years from end of the relationship (loan paid off)*
*unless AMMF has an overriding obligation to retain your details longer.

Basis for retention

Legitimate interest / regulatory & legal requirement.

·         Progressing and assessing application for credit

·         Administration of loan

·         Dealing with complaints

·         Responding to requests from bodies such as
police, national crime agency,
department for work & pensions etc

Data type / information held

Complaints data
Loan application details & complaints information, including personal information / loan performance data / loan documents / correspondence / date of complaint / outcome of complaint / compensation paid

Retention period

Six years from end of the relationship (loan paid off)*
*unless AMMF has an overriding obligation to retain your details longer.

Basis for retention

Legitimate interest / regulatory & legal requirement.

Legal & regulatory obligations in respect of complaint recording and handling.

For responding to subject matter of complaint.

Data type / information held

Consent to receive marketing from AMMF.
Your preferences, as recorded through communications with you.

Retention period

Retained until you ask to be deleted from marketing preferences database.

Basis for retention

Consent
To ensure your wishes relating to marketing preferences are accurately maintained.

All telephone call recordings:

Retained for a maximum period of twelve years from the date of the call.

Emails:

Retained for a maximum period of ten years from the date of the email.

Complaints

You can lodge your complaint by telephone, letter or email.

Compliance Department
Mobile Money Limited
Unit 1,
Brooklands,
Redditch,
Worcestershire,
B98 9DW

Email Us

Tel: 0800 197 90 90

We will make every effort to resolve your concerns over the telephone. If we are able to resolve your complaint within three working days of receipt, we will consider the complaint closed. You will be issued with written confirmation that your complaint has been closed.

If we are unable to resolve your complaint within three working days, perhaps due to the complexity of the issues you have raised, we will follow the process as detailed below.

We will send you a written acknowledgement promptly, usually within 5 working days. The matter(s) raised will then be investigated by a member of our Compliance Department who will carry out a full investigation into the matters you have raised.

Once the investigation is concluded a full written response will be provided to you within 8 weeks of receiving your complaint. It will detail our investigation into the matters you have raised. We will ensure the correspondence is in clear English.

If we fail to provide a final response within 8 weeks of receiving your complaint, we will write to you again, detailing when we anticipate we will respond. You may be entitled to refer your complaint directly to the Financial Ombudsman Service at this point.

If you are not fully satisfied with the final response you may be entitled to refer your complaint to the Financial Ombudsman Service. We will provide you with details of the Financial Ombudsman Service and answer any questions you might have about referring your complaint to them. If you wish to refer your complaint to the Financial Ombudsman Service, you will need to do so within six months of the date of our final response.

The Financial Ombudsman Service

If we are unable to resolve your complaint to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service.

The scheme is restricted to:

·         Personal customers

·         Businesses (including charities and trustees) with an annual turnover of less than £1 million.

The scheme is entirely free to use.

The Financial Ombudsman Service exists to help resolve certain complaints when our internal complaints procedure has been unable to resolve your complaint to your satisfaction.

The Ombudsman is also available to investigate complaints where a formal response has not been made to you within prescribed timescales.

Further information regarding the service is available from us on request. Alternatively, the Financial Ombudsman Service may be contacted directly:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4567 or 0300 123 9123
Email: 
complaint.info@financial-ombudsman.org.uk

Web site: www.financial-ombudsman.org.uk

Even if you have asked for your complaint to be reviewed you can still contact the Financial Ombudsman Service. Your right to complain to the Financial Ombudsman Service is independent of your right to take your complaint to the Finance & Leasing Association. You are not required to approach the Finance & Leasing Association before the Financial Ombudsman Service.

 

London & Surrey Motor Finance, the specialist loan provider

29.27% APR Representative